Terms of Service
Welcome to my Website.
Here, you are dealing entirely with me.
Watercolours and Canvas are to be bought through me.
I am building a site where all my available work will be on display. There you will be able to contact me. If we agree on a price, I will direct you for payment in my shop on Etsy.
ABOUT MY PAINTINGS
I have been working as an artist for over 35 years.
My work is executed on the Finest of Fine Art paper or Canvas with the Finest of artist paint.
For watercolour I use Artist Winsor Newton or Daniel Smith or Sennelier or Rembrandt
Acrylic: I use Artist acrylic Golden or Winsor Newton
Oil: Later canvas with Winsor Newton Oil, lately Cobra Oil
WHEN YOU ORDER A PAINTING
If you are a previous customer, please let me know you are interested in buying. I will issue you with a 10% discount token.
If you require more photos of the work you are interested to buy, please let me know, I will send them to you.
You can contact me before purchasing a painting.
Customers out of UK and Europe, please check if your country imposes import taxes as some do.
I do not pay for Taxes imposed by other countries.
On my Online gallery at http://www.beatricecloakewatercolour.co.uk
If you feel more confident paying on another site, I can download the work on Etsy where you can pay.
Covid has changed the way and time for delivery. I now used Carrier for all my work that leave my premises.
For small works, expect to be leaving my studio up to 3 days of reception of payment. (This is due to packaging and ordering a carrier) but no later than 5 days. For large paintings, 5 days as it takes me a complete day to pack.
All paintings are sent First Class - Recorded Delivery - All sent Flat Pack
Small watercolours are sent Flat pack with strong backing.
Large Watercolours (that are not in a mount) are sent in very strong postal tubes
Canvas, framed or not are sent in strong packaging.
I have sent paintings to France, America, South Africa, Malta, Japan, Australia, Canada. They all have arrived safely.
Once sent, I will be issued with a Tracking Code that I will send to you by email. You will be able to follow the dispatch.
Please note, each of my paintings come with a Certificate of Authenticity.
RETURNING THE WORK
No customer has so far returned works of mine.
However, I am fully aware that at some point, a customer might decide not to keep a painting.
I will be adding a label with the return address. (my address)
You have a fortnight to return it to me.
The work must be as good as when you received it. If it is a watercolour flat pack, it will be sent under cellophane. Please do not remove the cellophane to avoid finger marks on the work.
If you wish to return it, please let me know and I will help you through the process.
When I will have received the painting, I will REFUND the payment + Postage.